Leadership Series - Escalation emails and Communication

As a fresher, I used to be scared to death when I see escalation emails. Over a period of time I understood that people who escalate us on emails, are only trying to get the job done.  Talking to them and sorting things out, is one of the the best ways that has worked wonders for me. Most of the time, people who send the scariest escalation emails are kind when we talk to them one-on-one. There is no issue that cannot be resolved through proper communication. 

In the end, all are human beings from different parts of the world, playing different roles in the corporate world. If we listen, explain and act honestly while having direct interactions with people, no escalation is a threat. 

In the end, it is a game of building rapport and confidence with our colleagues at work.

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